Mission
Our Mission
The Hospitality Group utilizes a mission statement to govern the strategies, tactics and actions that are implemented by management team members at both the corporate and field levels. This statement of values and focus is refined each year in a collaborative process involving personnel from all areas of responsibility.
B. F. Saul Company Hospitality Group Mission Statement
The mission of the B. F. Saul Company Hospitality Group Team is to maximize the operational quality and financial performance of our hotels, grow market share and enhance the performance, development and satisfaction of our team members. Leadership is demonstrated in four vital areas:
- Operational Excellence: Our Big 3
- Aggressive Revenue Growth and Return on Investment
- Team Member Retention, Development and Engagement
- Responsible Business and Community Involvement
Quality Pledge
The success of any business is contingent on the ability to consistently meet and exceed customer expectations. We therefore place operational, service and product quality at the top of our list of priorities. The team members of the B. F. Saul Company Hospitality Group are proud of our strong commitment to our guests and to each other. We recognize that the delivery of remarkable guest service is dependent on a group of caring team members who share common goals and a true spirit to serve. Our workplace culture is rooted in the principles of our quality pledge, which we call Our Big 3. When it comes to Our Big 3, we insist that each and every team member in the Hospitality Group know it, share it and live it.